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Privacy Policy
Privacy Policy
Last updated: December 2025
Du Virtual Services (“I”, “me”, “my”) is committed to protecting your privacy, respecting your personal data, and being transparent about how it is used. This notice explains what personal information I collect, how I use it, how it is stored, and the rights you have under UK GDPR and the Data Protection Act 2018.
This Privacy Policy applies to:
• users of www.duvirtualservices.co.uk
• business clients engaging my virtual assistant services
• employees, contractors or clients of my clients whose data I process
• people who contact me by email, phone, or via my website
If you have any questions, please contact:
Du Virtual Services
Email: DuVirtualServices@outlook.com
1. What information I collect
I may collect and store the following information:
Information you provide directly
Name
Email address
Telephone number
Business name and address
Job title or role
Billing and invoicing details
Client instructions and communications
HR-related records (including disciplinary, grievance or performance data)
Medical or health-related information where provided by clients for administrative purposes
Payroll or financial data where required for client support (e.g. salary figures, bank details)
Login credentials or system access details (stored securely and only when necessary)
Information collected automatically (website analytics)
Information collected automatically (website analytics)
IP address
Browser type
Pages viewed
Time and date of visits
Analytics data is used to understand website usage and does not personally identify you.
Payment information
Payment information
Invoices are paid by bank transfer or third-party providers.
I do not store or have access to clients’ card details.
2. How your information is used
I use personal data for the following purposes:
Providing virtual assistant services
Providing virtual assistant services
Delivering administrative, HR, finance or operational support as agreed
Managing diaries, documents, systems and communications
Processing payroll or invoicing data under client instruction
Supporting internal business processes on behalf of clients
Business administration & legal obligations
Business administration & legal obligations
Maintaining accurate records
Managing contracts and invoices
Meeting tax, accounting and regulatory requirements
Insurance and professional compliance
Communication
Communication
Responding to enquiries
Day-to-day client communications related to services
Website improvement
Website improvement
Monitoring website performance and usability
I will never sell your data, swap it, or share it for advertising or marketing purposes.
3. Lawful basis for processing
Under UK GDPR, I rely on the following lawful bases:
Contract – to deliver agreed virtual assistant services
Legitimate interests – business administration and communication
Legal obligation – tax, accounting and regulatory compliance
Consent – where required, particularly for special category data
Where medical or sensitive HR data is processed, this is done strictly under client instruction.
You may withdraw consent at any time where consent is the lawful basis.
4. Who your information is shared with
I do not sell personal data.
Information may be shared only where necessary with:
Accounting or invoicing software providers
Secure cloud storage and document management systems
Email and communication platforms
HMRC or regulatory bodies where legally required
All third-party services used are GDPR-compliant and selected for appropriate data security standards.
5. How long your information is kept
Different types of information are retained for different periods:
Client service records: retained for the duration of the engagement
HR, payroll or sensitive records: retained only as required by the client contract
Emails and communications: up to 2 years
Financial and invoicing records: 6 years (legal requirement)
At the end of the retention period, data is securely deleted or returned to the client.
6. Your rights under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate information
Request erasure (“right to be forgotten”)
Restrict processing
Object to certain uses
Withdraw consent where applicable
Receive a copy of your data in a transferable format
To exercise any of these rights, email: DuVirtualServices@outlook.com
If you have concerns, you may contact the Information Commissioner’s Office (ICO):
www.ico.org.uk
| 0303 123 1113
7. How your information is stored & kept secure
Password-protected devices and accounts
Secure, encrypted cloud storage
Secure email systems
Access controls and data-minimisation principles
GDPR-compliant third-party software
Only data necessary to deliver services professionally and securely is accessed or retained.
8. Cookies Notice
uses cookies to improve your browsing experience.
Types of cookies used
Types of cookies used
Essential cookies
Required for the website to function properly
Analytics cookies
Anonymous data to understand website usage
Only used with consent
Marketing / tracking cookies
Only used if explicit consent is provided
Your choices
Your choices
A cookie banner allows you to manage preferences on first visit.
You can change settings or delete cookies in your browser at any time.
More information: www.aboutcookies.org
9. Links to other websites
This website may contain links to third-party tools, platforms or resources.
I am not responsible for their privacy practices and recommend reviewing their policies.
10. Changes to this policy
This Privacy Policy may be updated from time to time.
Updates will be posted on this page with a revised “Last updated” date.
11. Contact
For questions, data requests, or privacy concerns, please contact:
Du Virtual Services
Email: DuVirtualServices@outlook.com
Terms & Conditions
Terms & Conditions
Last updated: December 2025
By using www.duvirtualservices.co.uk
and/or engaging Du Virtual Services (“I”, “me”, “my”), you agree to the following terms.
1. General information
The content on this website is for general information purposes only. I aim to provide accurate and helpful information about virtual assistant services, but I do not guarantee that the information is complete, up to date, or applicable to your specific situation.
2. Scope of services
Du Virtual Services provides administrative, operational, and virtual assistant support services as agreed with each client in writing. This may include tasks such as:
Email management
Scheduling and calendar support
Document preparation and organisation
Data entry and database management
Social media or content support (where agreed)
Handling sensitive client data under instruction
The exact scope of services will be confirmed via email or written agreement for each client engagement.
3. Professional Disclaimer
Du Virtual Services does not provide legal, financial, tax, HR, medical, or other regulated professional advice. All work is provided strictly under your instruction.
Where I handle sensitive data (e.g., client HR records, medical information, payroll data), it is processed securely under your instructions. You remain responsible for:
Accuracy of information provided
Decisions made based on work I produce
Compliance with any regulatory or professional obligations
4. Liability
Du Virtual Services is not liable for:
Any indirect, consequential, or financial losses
Errors arising from inaccurate or incomplete client data
Losses due to misuse of outputs outside the agreed service scope
Technical issues affecting website availability or online communication
Limited liability: Where permitted by law, my total liability for direct losses is limited to the fees paid for the services in question.
5. Intellectual property
All content on this website — text, images, logos, templates, documents, or guides — is owned by Du Virtual Services unless stated otherwise. You may not copy, distribute, or use any content for commercial purposes without written permission.
Materials I create for you as part of services (documents, templates, emails) remain my intellectual property until payment is received. Once fees are paid, you are granted a licence to use these materials for their intended purpose.
6. Use of third-party services
I may use third-party providers to deliver services (e.g., email platforms, cloud storage, invoicing systems, payment processors). By engaging Du Virtual Services, you agree that necessary data may be shared with these providers. All third-party services are GDPR-compliant and data is processed securely.
7. Confidentiality & sensitive data
All client information, including personal, HR, medical, and financial data, is treated as strictly confidential. Access is restricted to me and necessary third-party service providers only.
Technical and organisational measures are in place to protect your data, including:
Secure password management
Encrypted devices and cloud storage
Limited access to client information
Secure communication channels
8. Payments & fees
Fees will be agreed in writing before services commence. Invoices are payable within [14] days of issue. Late payments may incur interest or collection costs.
9. Termination
Either party may terminate services by giving [14] days written notice. Fees for work completed up to the termination date remain payable. Termination does not affect accrued rights or obligations, including confidentiality and intellectual property clauses.
10. Governing law
These terms are governed by the laws of England and Wales and subject to the jurisdiction of its courts.
11. Changes to these terms
These Terms & Conditions / Terms of Use may be updated from time to time. The “Last updated” date at the top will reflect any changes.
12. Contact
For questions about these Terms, services, or to discuss data and privacy:
Du Virtual Services
Email: DuVirtualServices@outlook.com
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